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Terms and Conditions

Double Take Window Cleaning LLC · Effective Date: September 23, 2026

1. Acceptance of Terms

By requesting, scheduling, or receiving services from Double Take Window Cleaning LLC ("Double Take," "we," "us," or "our"), you agree to these Terms and Conditions. If you do not agree, please do not use our services.

2. Quotes and Pricing

Quotes are good for 30 days from the date sent and are based on the pane count and details you provide. If anything is different onsite, your technician will go over an updated price with you before any work begins, so there are never any surprises.

3. What's Included

Your service covers the items listed on your estimate or invoice. Screens, interior windows, track detailing, and hard water removal are priced separately unless listed.

4. Right to Decline Service

We reserve the right to decline, modify, or stop any service at our discretion.

5. Payment

Payment is due when your service is complete unless otherwise noted on your estimate. We accept card, check, or cash, and service plan visits are billed to the card on file. Invoices not paid within 30 days may be subject to a late fee. If an account is sent to collections, you're responsible for reasonable collection costs, including collection agency fees, as allowed by law.

6. Service Plans

Service plan members are also covered by their plan agreement. Where the two differ, the plan agreement applies.

7. Scheduling and Cancellations

Life happens! Just give us at least 24 hours' notice to cancel or reschedule. Changes made with less than 24 hours' notice may be subject to a $50 fee.

8. Arrival Times

Arrival times are estimated windows, not exact appointments. We'll keep you updated if we're running behind.

9. Access

You don't need to be home for exterior-only service. Please have gates unlocked and pets secured. If we can't access the property when we arrive and weren't notified in advance, it may be treated as a late cancellation.

10. Safety and Weather

The safety of your home and our team comes first. Your technician may skip any window that can't be reached safely, and your price will be adjusted. If the weather makes it unsafe to work, we'll reschedule at no charge.

11. Existing Conditions

We treat every home with care and note any pre-existing damage we find, but we don't repair it. We're not responsible for failed seals, existing scratches, brittle or worn screens, loose frames, deteriorated paint or caulk, or windows and frames that are improperly installed, aged, or structurally compromised.

12. Tough Stains

Hard water, paint, and construction debris can be stubborn. We'll do our best, but removal isn't guaranteed and is priced separately.

13. Your Satisfaction

Your satisfaction matters to us. If anything isn't right, let us know within 48 hours of service and we'll come back and make it right at no charge. Please report any damage within that same 48 hours.

14. Insurance and Liability

We take reasonable care on every job and carry general liability insurance, with proof available on request. We're not liable for indirect or consequential damages, and to the extent allowed by law, our total liability for any claim is limited to the amount paid for the specific service giving rise to the claim.

15. Photos

We may take before and after photos of our work for quality records and marketing, and we take care not to show house numbers, people, or personal details. Just let us know if you'd prefer we not use photos of your home.

16. Communication

By requesting a quote or booking service, you agree that we may contact you by phone, text, and email about your quote and service, including quote follow-ups (which may include limited-time offers), appointment reminders, arrival updates, invoices, and service follow-ups. Other marketing messages are sent only if you opt in, and opting in is never required to book. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information, including your text message consent.

17. Updates

We may update these terms from time to time. The terms in effect when you book apply to your service. These terms are governed by Idaho law.

18. Contact Us

If you have questions about these Terms and Conditions, please contact us: